Frequently Asked Questions
Everything you need to know about shopping with APEX Supply Co. for your home improvement projects.
What is the standard shipping timeframe for large home fixtures?
Standard shipping for small parcels takes 3-5 business days. For oversized items like bathtubs or large cabinetry, please allow 7-14 business days for specialized freight delivery.
Do you offer a trade program for interior designers and contractors?
Yes, APEX Supply Co. offers exclusive discounts and dedicated account management for industry professionals. You can apply through our Trade Program portal on the website.
What is your return policy for installed items?
To ensure safety and quality standards, we cannot accept returns on items that have already been installed. Unopened and uninstalled items can be returned within 30 days of delivery.
Are your products covered by a manufacturer warranty?
Every product sold by APEX Supply Co. comes with a full manufacturer warranty. Specific warranty durations vary by brand and product category, typically ranging from 1 year to limited lifetime coverage.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, document it with photos and contact our support team within 48 hours so we can arrange a replacement at no cost to you.
Do you offer international shipping for home hardware?
Currently, APEX Supply Co. ships exclusively within the continental United States and Canada to ensure the integrity and timely delivery of our home goods.